Refund rules for PaperBanana purchases, credits, and subscriptions
2026/05/15
This Refund Policy explains how refunds are handled for PaperBanana purchases, including credits, subscriptions, and other paid digital services.
Because our Service provides digital AI-generated content and incurs immediate processing costs when generations are started, purchases are generally final once credits are used, a generation is completed, or a paid subscription period begins.
All purchases are considered non-refundable unless one of the exceptions below applies or a refund is required by applicable law.
This includes, but is not limited to:
We may review refund requests on a case-by-case basis for:
We may ask for additional information, such as your account email, payment receipt, order ID, generation ID, screenshots, or error details.
Refund requests must be submitted within 7 days of the transaction date.
Requests submitted after 7 days may be denied unless required by law or unless we determine that exceptional circumstances apply.
To request a refund, contact us at support@paper-banana.studio with:
We aim to respond to refund requests within 48 hours.
If a refund is approved, it will usually be returned to the original payment method. Processing time depends on your bank, card issuer, or payment provider.
You may cancel a subscription to stop future renewals. Canceling a subscription does not automatically refund the current billing period.
If you believe you were charged after canceling or experienced a billing error, contact us at support@paper-banana.studio.
Unused credits are generally non-refundable unless the purchase qualifies under the exceptions in this policy.
Used credits are non-refundable because AI processing begins immediately and incurs compute costs.
We reserve the right to deny refund requests that appear fraudulent, abusive, repetitive, or made in bad faith.
For refund questions, contact us at:
